DISH Network not assisting Tahoe fire victims

I haven’t written in a while, and I am not sure when (or if) I will use this space again; however, I was just reading some news about the Angora Fire in South Lake Tahoe thought that this item deserved to be spread around the Internets as much as possible (even though I now probably receive one page click / month).

According to this Letter to the Editor, DISH Network is refusing to waive a cancellation fee for those without a home in which to watch their television.  If true, this is horrible.

As a person who has lost everything in the Angora fire, I thought it was important to let anyone who might be in the same position know what kind of “customer service” Dish Network is not offering the victims of this fire. I called to cancel my Dish Network account since I no longer have a TV, a satellite or a house, and they informed me that I owe $300 for a leased receiver that I have had in my home for at least 3.5 years.

They were very unhelpful, and basically just kept telling me that my insurance would cover it, so what was I worried about. What am I worried about? Well, let’s see, somehow I think my priorities are more along the lines of getting my family clothes and shoes, and the necessary things we need to survive. So, having to spend an extra $300 for a receiver that burned down in my house … somehow that doesn’t fit into my priorities. I think the worst part is that the equipment I had was so outdated now anyway, you know they would never put it in anyone’s house now, so why try to capitilize on someone’s pain and suffering.

Anyone who is thinking of joining Dish Network should keep this in mind as well. Outstanding customer service? I think not!